The company ALAQUA is based in the United States. We are a processing equipment supplier. For over 25 years, we’ve been selling evaporators, crystallizers, spray dryers, solvent recovery, and distillation systems that are food-grade, hygienic, and ASME code compliant. Alaqua was founded in 1989 and came into a corporation in 1993.
It doesn’t have to be difficult to plan for the purchase of a new piece of processing equipment. Knowing what questions to ask before making a purchase might help you achieve your goals.
As you consider your options, consider the following three questions to ask your processing equipment manufacturer:
What level of experience do you have in my field of production?
It’s crucial to make sure that any manufacturer with whom you’ll be collaborating has the necessary competence to make the finest recommendations for your processing equipment.
Expertise is an important component of the decision-making process. Key distinctions in goods will be understood by a producer with the right level of knowledge in a certain area of processing. A manufacturer with experience in food processing equipment, for example, will understand how that equipment differs from that utilized in a dairy application. Manufacturers who have designed equipment for specific culinary applications (soups vs sauces, for example) will be able to provide you a more detailed view of how your equipment will affect your operating efficiency and product quality.
What are the conditions of your guarantee?
Although most equipment manufacturers provide warranties, not all warranties are equivalent. It’s a good idea to familiarise yourself with the details of the warranty that comes with your equipment.
While many warranties cover one year of service, a two-year guarantee is desirable because the majority of warranty-related issues don’t occur until after the first year of operation. And, though you hope you’ll never need to file a warranty claim, be sure your equipment maker can perform repairs on-site so you don’t have to transport your equipment.
Inquiring about your manufacturer’s multi-year warranty and on-site warranty repairs is a good place to start in making the best choice for your business.
What should I anticipate from your customer service?
You’ll almost certainly need to communicate with the maker of your equipment after you’ve made your purchase. As a result, it’s critical to understand how you’ll communicate with your manufacturer’s customer support staff.
Ask the necessary questions regarding your manufacturer’s customer service methods and staff to ensure that you understand what this process includes. Who will you be in touch with? In your customer service relationship, what exactly are their responsibilities? What mechanism will they use to respond to your complaints and questions once you’ve contacted them?
Each of these concerns is critical to your pre-purchase investigation. Your manufacturer’s short- and long-term relationship might be made or broken based on your responses. Before making your next processing equipment purchase, do everything you can to locate the answers.
For the Chemical, Environmental, Food, Pharmaceutical, and Power Generation sectors, Alaqua produces evaporators, crystallizers, distillation facilities, and solvent and oil recovery systems that meet ASME and CE criteria. The surgery was completed according to plan. We train your employees and assist you in finding the most cost-effective solutions to help you enhance productivity and revenues.